Customer Relationship Management Development Services

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Being a trusted CRM Software development company in USA & India, we understand that in today’s market, it is not sufficient to only provide short term services to our customers but to also analyze the transactional information to develop better services and products that would serve them over a longer period. Because of this, it is important for us to understand the needs of our customers in the best possible way and use our experience to build solutions that are flexible and can accommodate to future changes.

The goal of our CRM Software development company is to enhance the experience and satisfaction of our customer’s customer. Our CRM software development company believes that the Customer Relationship Management strategy helps to attract, retain and grow a huge customer base by keeping them satisfied and successful. The CRM strategy is executed with various CRM packages. Software assurance provides customer relationship management development services like devising CRM strategy, CRM package evaluation, feasibility analysis, etc. The implementation, data migration, post –implementation support and upgrade services work in conjunction with other customer relationship management development services to provide end-to-end services.

To measure the success of our customer relationship management development projects, our customer relationship management development company uses following metrics:

  • ROI on investment in CRM licenses and implementation by the client
  • Recovery of the investment that was made initially by means of enhanced revenue and cost saving measures.
  • Reduction of the volume of transactions
  • Reduction of the cost of each transaction level
  • Enhanced customer view visibility
CRM

Our Customer Relationship Management Development Offering

Software Assurance offers wide range of enterprise solutions that range from package selection to application support and maintenance.

Consulting

  • Feasibility Analysis
  • Technology Evaluation & Selection
  • Project Scoping
  • Metrics Reporting & ROI
  • Proof-of-Concept development
  • Application Audit & Health Check

Implementation

  • Implementation Strategy
  • Functionality Mapping & Gap Analysis
  • Data Migration
  • Conference Room Pilot & Training
  • Full Cycle Implementations & Deployment
  • Release Management

Upgrade Services

  • Application/Product Upgrade
  • Database Upgrade
  • Data Conversion and Migration
  • Object Migration

Customization & Integration

  • Custom Object Development
  • Custom Reports Development

Support and Maintenance

  • Application Support
  • Customization Support
  • Database Administration
  • Application Administration
  • Performance Tuning

QA and Testing Services

  • Testing Process Consulting
  • Manual, System and Integration Testing
  • Load Testing
  • Fail Over and Availability Testing
  • Test Cases Automation
  • Reporting Services

Customer Data Integration

  • Unification of Customer Data
  • Multiple Version Integration
  • Real Time/Batch Data Cleansing

Get in Touch Now. We are Here to Help!

Our team of technical consultants is always ready to help you with your queries related to web and mobile app development. If you have any query, feel free to contact us and be assured to get reliable and prompt technical solutions.