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Customer Relationship Management
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In today’s competitive market driven economy it is not only sufficient to provide your customers with the best service levels and customer experience over the short-term, but also analyze the transactional information to develop better services and products for your customer over the long run through the discovery of not-so-obvious insights into customers wants and needs.
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SPA CRM practice is driven by the philosophy that we work for our customers’ customers. At SPA we believe that Customer Relationship Management is a strategy to help attract, retain and grow a profitable customer base. And the CRM packages are merely a means to help execute the CRM strategy.
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SPA provides end-to-end CRM services that include devising CRM strategy, CRM package evaluation, feasibility analysis, implementation, upgrade, data migration and post-implementation support.
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At our CRM practice we measure the success of our CRM projects using various metrics:
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- ROI on investment in CRM licenses and implementation by the client
- Recovery of initial investment through cost savings and increased revenues
- Reduced Transaction volume
- Reduced Transaction level cost
- Increased visibility of customer view
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Our CRM Service Offering
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SPA offers end-to-end enterprise solutions ranging from package selection to application support and maintenance.
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Consulting
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- Feasibility Analysis
- Technology Evaluation & Selection
- Project Scoping
- Metrics Reporting & ROI
- Proof-of-Concept development
- Application Audit & Health Check
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Implementation
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- Implementation Strategy
- Functionality Mapping & Gap Analysis
- Data Migration,
- Conference Room Pilot & Training
- Full Cycle Implementations & Deployment
- Release Management
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Customization & Integration
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- Custom Object Development
- Custom Reports Development
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Upgrade Services
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- Application/Product Upgrade
- Database Upgrade
- Data Conversion and Migration
- Object Migration
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QA and Testing Services
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- Testing Process Consulting
- Manual, System and Integration Testing
- Load Testing
- Fail Over and Availability Testing
- Test Cases Automation
- Reporting Services
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Customer Data Integration
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- Unification of Customer Data
- Multiple Version Integration
- Real Time/Batch Data Cleansing
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Support and Maintenance
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- Application Support
- Customization Support
- Database Administration
- Application Administration
- Performance Tuning
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