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SPA leverages a sophisticated process management system to provide the consistent monitoring, control, and feedback mechanisms to assure that engagements deliver the desired results. We manage our engagements and provide real-time feedback based on real and actionable data.
We leverage proven process management methodologies and approaches to optimize test plans based on critical-to-customer functional requirements, and to optimize execution cycles based on your real quality requirement, always taking into account business constraints such as budgets and schedules. We use proven tools from process improvement methodologies like BPM, Lean, and Six Sigma to identify t, and to build test plans that mitigate this risk to the highest degree possible.
Our process is data and metric-driven. We manage and provide feedback based on facts, not opinions, dramatically reducing overall project risk. In addition to providing accurate and actionable information, the use of sophisticated measurement systems allows for continuous improvement in the Software Performance Assurance process.
Our management system provides real and tangible benefits to our clients including:
- Added confidence in progress, results, and delivery probability.
- Visibility to and early warning of high-risk issues requiring management action.
- Prediction of potential issues through trend analysis and other statistical tools.
- Objective measurement of effectiveness of the Software Performance Assurance process.
- A mechanism for failure analysis and future prevention.
- Allows for truly informed decision making, risk mitigation, and contingency planning.
- Provide a solid foundation for future estimating and planning.
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Responsibilities |
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Business Development Executive
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Responsible for initial qualification of prospects and understanding of prospects core requirements and motivators. Based on requirements, identifies appropriate engagement management resource. Participates in solution definition with the Engagement Manager, develops solution proposals, and negotiates all commercial aspects with client. Stays engaged in the process, always looking for account expansion opportunities.
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Engagement Manager – US-based
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Supports BDE during sales cycle, providing technical expertise where needed. Responsible for solution definition on the front-end. Establishes implementation team and is the primary liaison between customer and implementation teams during solution delivery. Ultimately responsible for engagement performance monitoring and reporting. Seeks expansion opportunities through debrief process.
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Project Lead
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Responsible for definition and execution of software performance assurance function. Provides feedback and reporting to Engagement Manager and the end client.
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Implementation Team
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Executes service delivery based on customer requirements and service level agreement.
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